Refund & Cancellation Policy

Last updated 19 July 2026

We want you to feel looked after. Credits unlock digital content that is generated on demand, so a credit is non-refundable once it has been used. If a payment fails, is charged twice, or credits are not delivered, we will make it right.

1 · One-time credit packs

Credits purchased as one-time packs are non-refundable once used, because the reading, chat answer, or paid feature is delivered immediately and cannot be returned. Unused credits from a failed or duplicate charge are eligible for a refund (see section 3).

2 · Subscriptions

You can cancel your subscription at any time from your account. Cancellation stops future renewals; your access continues until the end of the current billing period. We do not provide pro-rata refunds for the unused part of a period, except where required by applicable law.

3 · When we do refund

We will refund you where:

• a payment was taken but credits or subscription access were not delivered;
• you were charged more than once for the same purchase; or
• a genuine technical error on our side caused an incorrect charge.

In these cases the amount is returned to your original payment method within 5–7 business days of approval (your bank may take a little longer to show it).

4 · How to request a refund

5 · Your statutory rights

Nothing in this policy removes any consumer right that cannot lawfully be excluded under the law that applies to you. If you are a consumer in India, the UK, or the EU/EEA, your mandatory consumer-protection rights are preserved and prevail over anything inconsistent in this policy.

This policy is operated by mFunnel Technologies Pvt Ltd. For any question, contact us at support@bhagyalekha.com.

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